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We're Hiring! Customer Success Specialist

Who we are

We’re a company that is committed to providing the most intuitive, affordable, frustration-free church website technology on the planet. We’re a team united by our shared values of faith, family, and work. ChurchSpring offers a decentralized work environment with team members across the globe. We currently service churches across the United States and Canada.


All about the position

As a Customer Success Specialist you will be responsible for connecting with new and existing customers to ensure they get onboarded and activated into our product. From taking on new challenges, to following the lead of incredible mentors, we promise you will grow, learn, and make a difference. 

If you’re a person who is driven by delivering results for customers and thrive in a fast paced environment this is a perfect position for you. Be sure to read on!

You’re good at:

  • Strong and clear written and verbal communication
  • Strong empathy for customers and their success
  • Desire for committing, over delivering, and following up with customers to make sure they’re successful
  • Problem solving and analyzing data to gain clear insights to improve customer success
  • Managing your work and collaboration in a highly organized and proactive fashion
  • Communicating brand/products effectively and clearly to the market and internal customers
  • Troubleshooting website technical issues 
  • Communicating to customers and leads via phone, email, online chat, and video call
  • Breaking down “big ideas” into easy-to-understand concepts for the everyday person

You’ll be great at this job if you:

  • Love inspiring others with enthusiasm
  • Enjoy connecting with people 
  • Have a high sense of responsibility
  • Have a high level of attention to detail
  • Can spin multiple plates at the same time
  • Have experience in church communications and marketing
  • Have a knack for technology
  • Enjoy communicating with leads and customers via phone, video calls, and email


What you’ll do:

As a Customer Success Specialist, you’ll be responsible for:

  • Providing customer onboarding and ongoing support to assigned customers to ensure customer achieves desired outcome.
  • Ensuring follow-up and resolution of support tickets and support questions by passing support ticket details to tier 2 and tier 3 support teams with calls-to-action, dates, and complete profile information
  • Inbound, Outbound phone calls, Google Meet video calls to provide top tier support such as sales calls, support needs, launch calls, setting up domains, etc.
  • Recording videos for customers to communicate strategy, next steps, and troubleshooting 
  • Partnering and working closely with team members in sales and marketing to define and achieve customers’ success criteria, show ROI, and ensure customer loyalty.
  • Meet Monthly Trial Activation and Customer Retention Rates
  • Focusing on monitoring customers at risk of churning
  • Drive true value for customers and report on it
  • Acting as a liaison between internal teams to ensure customer needs are being met
  • Keeping consistent and organized documentation on our customer relationship
  • Being a trusted advisor, thought leader, and subject matter expert to customers in relation to ChurchSpring’s products and services.


What you’ll need

  • The following experience is relevant to us: 3+ years of experience in environments with preference for customer support, customer success, account management, sales development, consulting, communications, or marketing background. 
  • Experienced with online tools (ie: Google docs, sheets, meet, Asana, Zoom, Slack)  
  • Experience with websites, digital communications, social media tools
  • History of meeting and exceeding customer expectations
  • Excellent communication, organizational, and analytical skills
  • Extremely comfortable engaging with customers by multiple platforms (phone, email, video, live streaming) to ensure their success
  • Comfortable upgrading and selling product
  • Experience working with teams across multiple disciplines


Why join us

Working at ChurchSpring can accelerate your career and give you the opportunity to work with gospel centered, grace saturated, world-class talent. We’re a team that loves Jesus, what we do and we all thrive on our ability to make an impact. There are many benefits that come with working with us such as: generous PTO, paid holidays, insurance bonus, performance bonuses and much more.

Compensation

  • Compensation based on experience and proven work ethic.

Work Environment

  • 8AM-5PM Central Time, Monday through Friday with occasional extended hours as needed
  • Dress is casual attire within reason with business casual for video calls with customer and sales facing meetings
  • Strict confidentiality with client and company information is required
  • A non-solicit agreement will be required to be signed upon position acceptance
  • Fully remote position


Apply Today 

  • Email us your resume to support [at] churchspring.com with the subject line “Customer Success Specialist Interest and Resume”
  • Include a short video (30 seconds - 2 minutes) introducing yourself and why you think you’ll be a good fit for the team! You can use your phone camera, desktop camera, or a video tool such as Loom to record the video.
Published on Jul 9, 2021

by: Isabelle Faletti

07/09/2021

3

cancelsave
This is the most user-friendly church website service I've ever seen! Great work guys.
Josh
Love the preset slider designs. This will save me so much time as I'm not a designer.
Davis
Fantastic! Our church calendar is so hard to manage. This is so much easier!
Jen
My site looks really sweet and has been very easy to edit. Thus far I think it might be the easiest-to-use as well as most-responsive website creator I've tried.
Ryan
The editing feature is awesome! It is extremely intuitive. I signed up and was immediately managing my site without reading pages of instructions.
Jim
ChurchSpring is by far the easiest church website management system I have ever used. Thank you for providing such an incredible service.
Randy