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Fulfillment Policy

ChurchSpring Fulfillment Policy

At ChurchSpring, we are committed to providing exceptional service and delivering value to churches and ministries through our platform. Our fulfillment policy outlines the expectations for our customers regarding the access and delivery of services upon the purchase or subscription of our software offerings. This policy is designed to ensure that you understand how our services are delivered, and how we address any potential issues that may arise.

1. Service Activation and Delivery

Upon subscribing to one of our service plans (e.g.,Sprout, Grow, Flourish), you will receive access to the ChurchSpring platform as outlined in your subscription agreement. Access is typically granted immediately upon payment verification and registration, with no physical delivery required. The services you will be entitled to access include:

  • Website creation and management tools.
  • Customizable design templates.
  • Additional tools and services as outlined in your specific subscription plan.

Once your account is activated, you will receive access instructions and support to help you get started.

2. Subscription and Billing

ChurchSpring operates on a subscription-based billing model. Subscription fees will be charged in accordance with the terms agreed upon during your sign-up process. The subscription may be charged monthly or annually, depending on the plan selected.

  • Monthly Subscription: Billed on the same day each month based on your initial subscription date.
  • Annual Subscription: Billed once per year on the date of your initial subscription.

If there is a delay in processing payments or other billing issues, your account may be temporarily suspended until the issue is resolved. Access to premium services will be restored once payment is successfully processed.

3. Service Availability

We strive to provide continuous access to the ChurchSpring platform. However, we may occasionally need to perform scheduled maintenance, software updates, or other technical activities that may affect service availability. We will make reasonable efforts to notify you in advance of any planned downtime. Emergency or unscheduled maintenance may also occur, but we will work to minimize any disruption to service.

Service interruptions caused by factors beyond our control (such as internet outages, third-party software issues, or natural disasters) may impact your access to our services temporarily. ChurchSpring is not responsible for service interruptions beyond its control.

4. Cancellations and Refunds

  • Cancellations: You may cancel your ChurchSpring subscription at any time by contacting our support team or via your account settings in your ChurchSpring website. Upon cancellation, you will not be charged for the following billing cycle, and your access to your website will end.
    Refunds: As ChurchSpring provides a subscription-based service, ChurchSpring will not refund any remaining portion of subscription fees you have already paid for. ChurchSpring reserves the right to terminate this Agreement or suspend your ChurchSpring account at any time in case of unauthorized, or suspected unauthorized use of the ChurchSpring Service whether in contravention of this Agreement or otherwise. If ChurchSpring terminates this Agreement, or suspends your ChurchSpring account for any of the reasons set out in this section, ChurchSpring shall have no liability or responsibility to you, and ChurchSpring will not refund any amounts that you have previously paid.

5. Customer Support and Assistance

We aim to provide exceptional customer support. You can contact our support team at any time via email, phone, or through our customer portal. Our support team will respond to requests during normal business hours (Monday through Friday, 8 AM to 5 PM CST), and will do our best to resolve any technical or service-related issues promptly.

  • Help Documentation: For common questions, we provide an extensive knowledge base and FAQs available on our website at help.churchspring.com.
  • Support Response Time: We aim to respond to all support inquiries within 24 hours during business days.

6. Dispute Resolution

In the event of any disagreement or dispute regarding the fulfillment of our services or any other issues related to your subscription, ChurchSpring will attempt to resolve the matter through customer service and support. If the issue cannot be resolved through these means, disputes may be subject to arbitration, as outlined in our Terms of Service.

7. Changes to the Fulfillment Policy

ChurchSpring reserves the right to update and amend this Fulfillment Policy at any time. We will notify you of any material changes via email or through a notice on our platform. By continuing to use our services after such changes, you agree to the revised terms of the policy.

8. Contact Us

For any questions regarding our fulfillment policy or other service inquiries, please contact ChurchSpring’s support team at:

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