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We're Hiring! Customer Happiness Specialist

Who we are

We’re a company that is committed to providing the most intuitive, affordable, frustration-free church website technology on the planet. We’re a team united by our shared values of faith, family and work.

ChurchSpring offers a decentralized work environment with team members across the globe. We currently service churches across the United States and Canada. 


All about the position

As a Customer Happiness Specialist you will be responsible for connecting with new customers to ensure they get onboarded and activated into our product. From taking on new challenges, to following the lead of incredible mentors, we promise you will grow, learn, and make a difference. 

If you’re a person who is driven by delivering results for customers and thrive in a fast paced environment this is a perfect position for you. Be sure to read on!

You’re good at:

  • Strong and clear written and verbal communication
  • Strong empathy for customers and their success
  • Desire for committing, over delivering and following up with customers to make sure they’re successful
  • Problem solving and analyzing data to gain clear insights to improve customer success
  • Managing your work and collaboration in a highly organized and proactive fashion
  • Communicating brand/products effectively and clearly to the market and internal customers

Extra awesome

  • You love inspiring others with enthusiasm
  • You love connecting with people 
  • You have experience working at a tech company


What you’ll do

Customer Happiness Specialist, you’ll be responsible for:

  • Providing customer onboarding and ongoing support to insure the customer achieves their desired outcome
  • Ensuring follow-up by passing support ticket details to tier 2 and tier 3 support teams with calls-to-action, dates, and complete profile information
  • Outbound phone calls to provide top tier support
  • Partnering and working closely with team members in sales to define and achieve customers’ success criteria, show ROI, and ensure customer loyalty
  • Meet Monthly Trial Activation and Customer Retention Rates
  • Focusing on monitoring customers at risk of churning
  • Drive true value for customers and report on it
  • Acting as a liaison between internal teams to ensure customer needs are being met
  • Keeping consistent and organized documentation on our customer relationship
  • Being a trusted advisor, thought leader, and subject matter expert to customers in relation to ChurchSpring’s products and services.


What you’ll need

The following experience is relevant to us:

  • 3+ years of experience in environments with preference for customer support, customer success, account management, sales development, or consulting background
  • Experienced with online tools (ie: Google docs, sheets, meet, Asana, Zoom, Slack) 
  • History of meeting and exceeding customer expectations
  • Excellent communication, organizational, and analytical skills
  • Extremely comfortable engaging with customers to ensure their success
  • Experience working with a teams across multiple disciplines


Why join us

Working at ChurchSpring can accelerate your career and give you the opportunity to work with gospel centered, grace saturated, world-class talent. We’re a team that loves Jesus, what we do and we all thrive on our ability to make an impact. There are many benefits that come with working with us such as: unlimited PTO, holiday’s paid, insurance bonus, performance bonuses and much more.

Compensation

  • Compensation based on experience and proven work ethic.

Work Environment

  • 8AM-5PM Central Time, Monday through Friday with occasional extended hours as needed
  • Dress is casual attire within reason with business casual for client meetings
  • Strict confidentiality with client and company information is required
  • A non-solicit agreement will be required to be signed upon position acceptance


To Apply

Apply today by email us your resume at support [at] churchspring.com with the subject line “Customer Happiness Specialist Interest and Resume”

Published on Nov 20, 2020

by: Isabelle Faletti

11/20/2020

3

cancelsave
This is the most user-friendly church website service I've ever seen! Great work guys.
Josh
Love the preset slider designs. This will save me so much time as I'm not a designer.
Davis
Fantastic! Our church calendar is so hard to manage. This is so much easier!
Jen
My site looks really sweet and has been very easy to edit. Thus far I think it might be the easiest-to-use as well as most-responsive website creator I've tried.
Ryan
The editing feature is awesome! It is extremely intuitive. I signed up and was immediately managing my site without reading pages of instructions.
Jim
ChurchSpring is by far the easiest church website management system I have ever used. Thank you for providing such an incredible service.
Randy