When you signed-up for your ChurchSpring website, our team didn't simply disappear and leave you on your own! The support ticket section is something you may never need, but it’s nice to know that you can reach us if you ever have an issue that you can’t figure out!
No question is too big or too small! Clicking on the word “Support Tickets” in your Settings will open this section for you. You will see a box to your right with the words “Create Ticket.” If you desire to contact us, this is the best way! Fill-in the boxes requesting the ticket subject and the ticket description.
When you write-up the issue you are experiencing, please be as detailed as possible - the more details you can give us, the better chance we have at pinpointing the issue! As a Admin user, the name that is used for your account is the name that we will see on the support ticket. So, if your account name is “Robert” and you prefer to be called “Billy,” feel free to sign your name after you type the description of your question.
You may be wondering, “What happens when I send a support ticket?”
Once you click “Submit Ticket,” your personal email will receive this notification:
Thank you for submitting your support ticket. We have received it, and our support team will respond as soon as possible. You will be able to track the history of this ticket in the settings area of your church's website.
Each time you send or receive any correspondence through the support ticket system, you will get a confirmation email. Note: You will not be able to answer the support ticket email notification through your personal email. Instead, you will want to open the ticket section in your settings, and respond by clicking the little chat bubble.
Support tickets are another area where multiple admins come in handy! If any of the users have a question, they can send their own support ticket and receive an answer directed back to them. No waiting for one person to send and receive your support ticket question.
Our support ticket system is setup so that our ChurchSpring team can have access to every ticket our ChurchSpring family submits. This allows for us to communicate clearly as a team. Your support questions are important to us, and we give them priority rating!
As the newest member of the ChurchSpring team, Jen brings with her a love for helping others and local church ministry experience. As a mom of three, answering questions and giving support have been a part of her life for the last 20 years. Alongside her husband, Randy, Jen has enjoyed serving others in the body of Christ. When she is not practicing her triple toe loop, you will find Jen hanging out with her family and a nearby pot of tea.
ChurchSpring is a discipleship company committed to growing the local church and building the body of Christ. ChurchSpring offers the most intuitive, affordable, frustration-free church websites on the planet. Learn more.
Effective as from 23 Februrary 2014.
Acceptance of the Terms of Service
Changes to the Terms of Service and the Website
ChurchSpring reserves the right to update the Website and these Terms of Service from time to time, at our discretion and without notice. Nevertheless, this document is public on ChurchSpring, and you will be able to track the changes for any new version. Your continued use of the Website following the publishing of updated Terms of Service means that you accept and agree to the changes.
Accessing the Website, Security and Privacy
Purchase of the ChurchSpring Service
If you agree to pay the fee for access to the applicable ChurchSpring Service, such fee will be charged by the company designated by ChurchSpring in accordance with the payment method you have chosen for your purchase. If you are paying by credit or debit card, by designating a card to be billed, you confirm that you are authorized to make such purchase and that you are the holder of such card (i.e. that the card is issued in your name). All prices stated on the ChurchSpring Websites are inclusive of any applicable sales taxes and fees. ChurchSpring accepts a variety of different payment methods, so please check the ChurchSpring Websites for the best way for you to pay.
ChurchSpring may change the price for the ChurchSpring Paid Service from time to time. In respect of the ChurchSpring Paid Service, such changed price will take effect after the expiry of the then current paid for period (i.e. the term that you have already paid for). Any price change will be communicated to you at least 14 days in advance so that you have an opportunity to elect to not renew. If you do not wish to be bound by such changed price relating to your ChurchSpring Paid Service you may terminate your subscription of your ChurchSpring Paid Service in accordance with Section 8 (Term and termination). Your continued use of the ChurchSpring Paid Service after the communication of such price change to you constitutes an acceptance of such new price.
Automatic subscription renewal
Your subscription to the ChurchSpring Paid Service will automatically renew at the end of each subscription term unless you terminate your subscription prior to the end of such subscription term in accordance with Section 8 (Term and termination). Such renewal will always be for a monthly subscription term, even if the previous subscription term was for a longer period. At the time of renewal the payment method you have designated to be charged for the purchase of the ChurchSpring Paid Service will automatically be charged our then current fees for the applicable subscription.
Disclaimer of Warranties, Limitations of Liability and Indemnification.
Your use of ChurchSpring is at your sole risk. The service is provided "as is" and "as available". We disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. We are not liable for damages, direct or consequential, resulting from your use of the Website, and you agree to defend, indemnify and hold us harmless from any claims, losses, liability costs and expenses (including but not limited to attorney's fees) arising from your violation of any third-party's rights. You acknowledge that you have only a limited, non-exclusive, nontransferable license to use the Website. Because the Website is not error or bug free, you agree that you will use it carefully and avoid using it ways which might result in any loss of your or any third party's property or information.
Term and termination
This Agreement will become effective in relation to you when you create a ChurchSpring account or when you start using the ChurchSpring Service and will remain effective until terminated by you or ChurchSpring. You may cancel your subscription of the ChurchSpring Paid Service at any time by visiting your subscription page which termination shall have effect at the expiry of the then-current subscription period that you have already paid for (e.g. one month, one quarter or a year). ChurchSpring will not refund any remaining portion of subscription fees you have already paid for. ChurchSpring reserves the right to terminate this Agreement or suspend your ChurchSpring account at any time in case of unauthorized, or suspected unauthorized use of the ChurchSpring Service whether in contravention of this Agreement or otherwise. If ChurchSpring terminates this Agreement, or suspends your ChurchSpring account for any of the reasons set out in this section, ChurchSpring shall have no liability or responsibility to you, and ChurchSpring will not refund any amounts that you have previously paid.
ChurchSpring respects intellectual property rights, and expects you to do the same. The ChurchSpring Service and the content provided through the ChurchSpring Service is the property of ChurchSpring or ChurchSpring's licensors and protected by intellectual property rights (including but not limited to copyright), and you do not have a right to use the ChurchSpring Service (including but not limited to its content) in any manner not covered by the Agreement. Furthermore, you must not infringe any third party's intellectual property rights in using the ChurchSpring Service. Further, you may not remove or alter any copyright, trademark or other intellectual property notices contained on or provided through the ChurchSpring Service.
Copyright infringement and take down
If you are a copyright holder who believes that any of the products, services or content which are directly available via the ChurchSpring Websites are infringing copies of your work, please let us know. Pursuant to The Digital Millennium Copyright Act, 17 United States Code 512(c)(3), a notice of alleged copyright infringement should be sent to ChurchSpring's designated copyright agent at the following address: ChurchSpring Attn: Legal Department, Copyright Agent 106 S. Carroll St. Rock Rapids, Iowa 51246 firstname.lastname@example.org A notification of claimed copyright infringement must be addressed to ChurchSpring's copyright agent listed above and include the following: A physical or electronic signature of the owner (or person authorized to act on behalf of the owner) of the copyright that is allegedly infringed; Specific identification of each copyrighted work claimed to have been infringed; A description of where the material believed to be infringed is located on ChurchSpring Service or the ChurchSpring Websites (please be as detailed as possible and provide a URL to help us locate the material you are reporting); Contact information for the complaining party, such as a complete name, address, telephone number, and email address; A statement that the complaining party has a good faith belief that use of the work(s) in the manner complained of is not authorized by the copyright owner, its agent, or the law; and A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Technology limitations and modifications
ChurchSpring will make reasonable efforts to keep the ChurchSpring Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. ChurchSpring reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, functions and features of the ChurchSpring Service with or without notice.
ChurchSpring may assign this Agreement or any part of it without restrictions. You may not assign this Agreement or any part of it to any third party.
Should for any reason or to any extent any provision of this Agreement be held invalid or unenforceable, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of this Agreement and the application of that provision shall be enforced to the extent permitted by law.
Mandatory arbitration; exceptions to mandatory arbitration, waiver of class action rights; limitations period; venue and choice of law
i. You and ChurchSpring agree that any dispute, claim or controversy arising out of or relating in any way to the ChurchSpring Service or your use thereof, including our Agreement, shall be determined by mandatory binding arbitration. You agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and ChurchSpring are each waiving the right to a trial by jury and the right to participate in a class or multi-party action. This arbitration provision shall survive termination of this Agreement and the termination of your ChurchSpring subscription. The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (the "AAA Rules"), as modified by this Agreement, and as administered by the AAA. ii. You and ChurchSpring agree that (a) any claims seeking to enforce, protect, or determine the validity or ownership of any intellectual property rights, and (b) any claims related to allegations of theft, piracy or unauthorized use of the ChurchSpring Service are NOT subject to mandatory arbitration. Instead, you and ChurchSpring agree that the preceding claims (including but not limited to claims for injunctive or equitable relief) shall be exclusively decided by Courts of competent jurisdiction in Rock Rapids, Iowa, and that applicable Iowa and/or Federal law shall govern, without regarding to choice of law principals. iii. YOU AND CHURCHSPRING AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER OR IN ANY REPRESENTATIVE CAPACITY OR PROCEEDING. Further, the arbitrator shall not consolidate any other person's claims with your claims, and may not otherwise preside over any form of a multi-party or class proceeding. If this specific provision is found to be unenforceable in any way, then the entirety of this arbitration section shall be null and void. The arbitrator may not award declaratory or injunctive relief. iv. Any arbitration must be commenced by filing a demand for arbitration with the AAA within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. If applicable law prohibits a one-year limitations period for asserting claims, any claim must be asserted within the shortest time period permitted by applicable law. Your arbitration fees and your share of arbitrator compensation will be limited to those fees set forth in the AAA's Consumer Rules with the remainder paid by ChurchSpring. Any arbitration costs or fees deemed "excessive" will be paid by ChurchSpring. v. You and ChurchSpring agree that this Agreement involves interstate commerce and is subject to the Federal Arbitration Act. You and ChurchSpring further agree that applicable laws of the State of Iowa shall exclusively govern any dispute without regard to choice or conflicts of law rules. The sole and exclusive venue for the resolution of any dispute, whether or not subject to mandatory arbitration as described above, shall lie in Rock Rapids, Iowa.
English version prevails
In the event that this Agreement is translated into other languages and there is a discrepancy between the two language versions, the English language version shall prevail to the extent that such discrepancy is the result of an error in translation. Copyright © 2014 ChurchSpring and its affiliates. All rights reserved.
106 S. Carroll St.
Rock Rapids, IA 51246
Last updated 23 February 2014
We believe that the Bible, both the 39 books of the Old Testament and 27 books of the New Testament, is supernaturally inspired by the Holy Spirit so that it is inerrant in the original manuscripts. It is preserved by God so that it will always remain the supreme, authoritative standard in all matters of faith and conduct. On its sure foundation, we affirm these additional essentials of our faith:
We believe in one, and only one, living and true God. He is the sovereign Creator, Sustainer, Redeemer, and Ruler of all things. He is infinitely perfect and eternally reveals Himself as the Father, Son, and Holy Spirit, with distinct personal attributes, yet without division of nature, essence or being. To Him be all honor, glory, and praise forever!
The Father eternally reigns with providential care over all life and history, according to the purpose of His grace. He is all powerful, all knowing, all loving, and all wise. God is Father to those who become His children through faith in the Lord Jesus Christ.
Jesus Christ is the eternal Son of God. In His incarnation, Jesus was miraculously conceived by the Holy Spirit and born of the Virgin Mary. Being fully God and fully man, He perfectly carried out the will of God, identifying Himself completely with mankind yet without sin. He provided salvation through His atoning death in our place and by His bodily resurrection. On the third day, He ascended into heaven and is now exalted at the right hand of God where He intercedes for all believers and dwells in them as their ever-present Lord. He will return in power and glory to judge the world and consummate His redemptive mission.
The Holy Spirit, the third person of the Godhead, has come to glorify Christ, apply His saving work to our hearts, and seal us for the day of redemption. He convicts individuals of their sinfulness and of the righteousness of Christ, draws them to the Savior, and bears witness to their new birth. Indwelling each believer, He empowers, guides, teaches, fills, sanctifies, and produces the fruit of Christlikeness in all who yield to Him, to the glory of the Father. He leads each believer to glorify God by exalting Christ, equipping believers and evangelizing sinners.
We believe that man is the special creation of God, made in His own image to have fellowship with Himself and to be steward over His creation. He created them male and female as the crowning work of His creation. Through the temptation of Satan, Adam chose to disobey God, fell from his original innocence which this brought sin and death to the human race and suffering to all creation. Therefore, everyone is born with a sinful nature, under the condemnation of their sin, and in need of being reconciled to God.
Throughout the Bible, God defines marriage as a covenant between one man and one woman (Genesis 2:24, Matthew 19:2-9). This framework is the only means in which a man and a woman should experience intimate companionship and procreation. The New Testament uses this definition of marriage as a way of describing the union of Christ and the Church. The Bible calls Jesus the “Bridegroom” and the Church his “Bride” (John 3:29). Any alterations of this definition of marriage are unnatural, dishonoring, and unfruitful perversions of God’s intended design for marriage.
God’s mandate to Adam and Eve was to be fruitful and multiply in order that the earth would be filled with the praise of his glorious image. But Adam and Eve disobeyed God in the garden and the result of their sin was a distortion of that image. They no longer reflected the light of life, love, faithfulness and purity of God. They now reflected the darkness of death, destruction, and impurities of selfish ambition. Since God, who is light, cannot fellowship with darkness, he cast them out of the garden (Genesis 3:23-24, 2 Corinthians 6:14). This was the just penalty for their sin. Not only was it a physical separation from God, but physical death entered the picture as well. And their physical death and separation were an outward display of the their spiritual death and separation from God.
Now that the image of God had been marred, Adam and Eve were only capable of multiplying an impure image. Through their physical multiplication, all of mankind is now born into sin.
“Therefore, just as sin came into the world through one man, and death through sin, and so death spread to all men because all sinned. ” Romans 5:12
The earth is now filled with a people that are desperately wicked and spiritually dead in their sins. They are separated from God, and at the point of their physical death, that separation becomes eternal.
We believe that salvation is a free gift of God, by His grace, that is to be received through personal faith in the Lord Jesus Christ, apart from our work. There is no salvation apart from faith in Jesus Christ. Through faith in Christ, a believer is justified and brought into a new relationship of peace with God.
We believe the true Church is comprised of all persons who, through saving faith in Jesus Christ and the sanctifying work of the Holy Spirit, are united together in the body of Christ. The Church finds her visible expression in local congregations where the Word of God is preached in its purity and the sacraments (or ordinances) are administered in their integrity; where scriptural discipline is practiced, and where loving fellowship is maintained. For her perfecting, the Church awaits the return of her Lord.
We believe Jesus Christ will come again to the earth— personally, visibly, and bodily—to judge the living and the dead and to consummate history and the eternal plan of God. “Even so, come, Lord Jesus” (Rev. 22:20).
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